Is delivery really free?
Yes, delivery is free to most metro and inner regional areas across Australia!
We offer Free Delivery to major metropolitan cities and inner regional areas. Please note the following breakdown as determined by our delivery partners:
- Metro Areas (Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth & Hobart): Free delivery.
- Inner Regional Areas: Free delivery is available where our delivery partners operate.
- Outer Regional Areas: A flat delivery rate may apply. You’ll be notified at checkout if your address falls into this category.
- Remote Regional Areas: Unfortunately, we currently do not ship to some remote regional locations not serviced by our delivery partners.
Mattresses
Our mattresses are dispatched from our Melbourne warehouse. We need 3 business days to dispatch it your mattress, and will be delivered to you based on the average* delivery times below:
- Melbourne Metro 3 business days
- Sydney, Brisbane, Adelaide & Canberra Metro within 14 business days
- All other areas within 21 business days.
ADDITIONAL DELIVERY OPTION – MELBOURNE METRO ONLY - 2 Man Premium Delivery – $129 : If you wish to have your goods taken inside and setup in the room for you then you will need to select the 2 Man Premium Delivery Service.( Available on Tuesday and Friday)
*We hope you'll understand that the lead time may be longer depending on your specific location and the courier used.
Pillow, Sheets & Mattress Protector via Sendle or Aus Post:
- Metro within 14 business days
- All other areas within 21 business days.
Business days are defined as Monday to Friday and exclude weekends and public holidays. From time to time, the lead time may be longer depending on the location.
A FEW IMPORTANT Terms & Conditions
- Delivery Service: The delivery service is to the Front Door of a Ground Floor dwelling ONLY. Depending on your location/delivery address you may be asked to help the driver to unload the mattress from the back of the truck/ute/van. If you require the mattress to be taken inside, upstairs or you cannot provide help at the time of delivery then please let us know immediately on receipt of this order so we can look into what other services are available in your location. Please note, other delivery services may have a delivery cost and we will inform you of this before it’s confirmed on your order.
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Business Days are defined as Monday to Friday & exclude public holidays. - Payments: All orders with an outstanding balance must be paid in full 48 hours prior to your scheduled delivery date. No cash, cheques or credit card payments are accepted at the time of delivery. If a balance is owing 48 hours before your scheduled delivery date, you will receive a phone call from our Payments Centre, where you can opt to make the payment via credit card over the phone. Alternatively, you can go into a store and finalise your outstanding balance. If your order is not paid in full 48 hours before your scheduled delivery, your delivery not be scheduled and your order will be placed on hold until payment is finalised.
- Transit Concerns: Goods are inspected prior to being loaded and again at the time of delivery and will be supplied at an acceptable quality and match the description provided at the time of sale. Should you have any quality or transit concerns, please email our Delivery customer care team at hello@houseofsleep.com.au
- Out of Stock: If any part of your order is out of stock, the free delivery will still be applicable to those items if delivered separately at a later date. A sales team member will inform you when the item can be completed and when the next available delivery date will be. **Please note that all Regional and interstate orders must be shipped in one shipment.
- PO Boxes: We do not deliver to PO Boxes.