Frequently Asked Questions

Ordering & Products

We offer a full range of bedroom furniture and accessories, including mattresses, bedroom bundles, bedsides, chest of drawers, dressing tables, and vanities

Yes — options include innerspring, memory foam, hybrid mattresses, and designs tailored for various support and comfort preferences.

Yes, our brands (such as Mattress Factory Direct and Chiropedic) are Australian-owned and operate locally.

Bundles combine multiple pieces (e.g. bed frame, bedside table, dresser or tallboy) in one package, offering savings compared to buying each item separately.

Our mattresses are designed with durable foams and strong support systems to handle everyday use. As a general guide, here are the recommended maximum weight limits by size:

  • Single: up to 120 kg
  • King Single: up to 150 kg
  • Double: up to 200 – 250 kg combined
  • Queen: up to 250 – 300 kg combined
  • King: up to 250 – 300 kg combined

These limits ensure your mattress maintains its comfort, support, and long-term durability.

Shipping, Trials & Returns

We give you 150 nights to test out our firm mattress totally risk-free. This means that if you are unsatisfied with your mattress, you can return it for a full refund. All returned mattresses are donated to our charity partner the Salvos to help those in need or sent to a mattress recycler. 
We always recommend trying the mattress for at least 14 nights before sending it back to us. Some mattresses take some getting used to, especially super firm ones like ours!

Please note the trial is limited to one return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.

Delivery is free to most metro and inner regional areas across Australia!
We offer Free Delivery to major metropolitan cities and inner regional areas. Please note the following breakdown as determined by our delivery partners:

Metro Areas (Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth & Hobart): Free delivery.

Inner Regional Areas: Free delivery is available where our delivery partners operate.

Outer Regional Areas: A flat delivery rate may apply. You’ll be notified at checkout if your address falls into this category.

Remote Regional Areas: Unfortunately, we currently do not ship to some remote regional locations not serviced by our delivery partners.

If you would like to return your mattress, please complete the return form by clicking here.

Once your return request is sent to us, we will then arrange for it to be collected by Salvos free of charge, and once the collection is completed, we will give you a full refund.

Return is free in all Metro location (Melbourne, Sydney, Canberra, Brisbane, Adelaide, Hobart & Perth). If you live in a regional, rural or an area outside of Salvos network we will ask you for assistance in donating/dropping off the mattress directly to your closest charity or mattress recycler and email us proof of donation/drop off and we will give you a full refund.

As our returned mattresses are sent to charities to live a new life, they must be in as-new condition with no damage, stains, marks or rips. We highly recommend using a mattress protector to ensure this, should you wish to return it.

Please Note: All returned mattresses must be enclosed in the original plastic bag provided at the time of sale. This is a strict requirement, as our freight companies will not collect or transport mattresses that are not securely sealed in this protective covering. The plastic bag ensures the mattress is kept hygienic, damage-free, and easy to handle during the return process. Customers are responsible for ensuring their mattress is properly repacked before pickup can be arranged.


We do not offer old mattress removal.



Warranty, Care & maintenance.

You can find information on warranty under the "Warranty" section of the site. The specific warranty terms will depend on the product.

The site includes a Product Care Guide which gives advice and instructions on maintaining your purchases.

There is a Mattress Size Guide on the website to help you select the size that best fits your needs and space.

Customer Support & Policies

You can use the Contact Us link on the site.

These are accessible via dedicated links (Terms & Conditions, Privacy) in the footer of the site.

Yes — the site has a “Sale T&Cs” page where details about sale-specific rules are explained.